Complaints
If something went wrong, tell us.
Complaints are read by the desk that can fix them, and answered in writing.
How to raise a complaint
Write to info@sunairgroup.com, or to booking@sunairgroup.com for anything about a booking. Telephone +249 120 034 050 if you prefer to talk first.
What to include
Your booking reference, the date and route, the names on the booking, and what happened. Copies of receipts help where costs are involved.
What happens next
The desk replies in writing, to the address you write from.
Complaints reach the airline at info@sunairgroup.com