Passenger rights
What governs your journey, and how to be heard.
Your journey is governed by the conditions of carriage and the fare rules attached to your ticket.
International conventions
Liability on international carriage is governed by the international conventions that apply to your route, including the Montreal Convention 1999 where it applies.
Assistance
Special assistance is arranged with the reservations desk when you book, and provided by Sun Air's own team at Khartoum.
If something goes wrong
Raise it with the desk first. The complaints page sets out what to include and where it goes.
Questions: info@sunairgroup.com